Frequently Asked Questions

Could you please give me a framing quote?

Due to the range of framing options (size, frame, glass, matboards, etc.) it's very hard to provide an accutate quote.

If you visit one of our stores our Framing Consultants can help select framing that meets your budget. You can find your nearest store here.

I have a frame I purchased somewhere else that has broken. Can you fix it?

It depends on what has broken. The most common framing failures we see from other framers and ready-made frames are broken hangers and separated corners. If your frame is of inferior quality it is very difficult to repair due to the risk of further damage.

Our Framing Consultants will be happy to look at it and advise if repair is possible and advisable. You can find your nearest store here.

Do you replace broken glass in frames?

Yes, we can advise on your glass replacement options and fit the glass to your frame. We do not sell an unfitted piece of glass due to the risk of injury caused by the unprotected edges. When we replace your broken glass you can choose from a variety of glazing options including Premium Clear (standard) glass, Reflection Control (non-reflective or no-glare) glass, Conservation Clear (70% UV protection) glass and Museum (99% UV protection) glass.

You can learn more about your glass options or find your nearest store and ask one of our Framing Consultants.

Are there standard frame sizes and what are they?

Yes, there are several standard frames in metric and imperial sizes.

You can view our Tailored Everyday frames to see our range of standard sizes.

Do you sell clip frames?

No, we do not carry clip frames because of the risk of clips loosening, causing the glass to fall and break.

If your work is a standard size you can choose a ready made frame in our Everyday Essentials range or visit your nearest store.

Can you frame objects?

Yes, in addition to picture framing we also frame objects and memorabilia. Our qualified PFA framers have years of experience framing all sorts of objects including sporting uniforms, medals, bats and balls, flowers, musical instruments, shells, shoes and even food (although we can't guarantee against mould)!

To learn more about object framing visit your nearest store.

Do you offer photo printing?

Yes, we can print and frame your photos. We do not offer passport photo printing.

For photo printing and framing visit your nearest store.

Do you have any square ready-made frames?

Unfortunately we don't have any square ready-made frames but we are able to custom make them for you.

You can view various rectangular sized frames in our Tailored Everyday frames range. For square frames, visit your nearest store.

What is the narrowest frame you have?

We carry the 20 mm Italian Classic Moda frame in 11 colours, which provide the best quality for your framing finish and great value for money.

If you visit one of our stores our Framing Consultants can help select framing that meets your budget. You can find your nearest store here.

Do you deliver?

No, we don't have a preferred contractor but we can introduce you to a delivery provider that previous customers have used.

Just ask any of our Framing Consultants in any of our stores. You can find your nearest store here.

Why is some Custom Framing so expensive?

Custom framing is a unique, one-off frame custom-made for you. Our custom frames are made in store, every store here in Australia and come with a life-time guarantee. We only use high-quality products and all framing is designed and crafted by our Picture Framers Association design consultants and professional framers.

If you visit one of our stores our Framing Consultants can help select framing that meets your budget. You can find your nearest store here.

What is the cheapest frame option?

The 20 mm Italian Classic Moda frame range with 11 colours to choose from is your starting point with custom framing. We can also offer you a range of clever framing designs to suit any budget including Tailoring our Everyday Essentials frames.

Do you frame mirrors?

Yes. We custom frame mirrors up to a maximum of 1.5m with the frame selection of your choice from our extensive range of picture frames. We also carry a range of framed mirrors in store so you can purchase and hang it that day.

If you visit one of our stores our Framing Consultants can help select framing that meets your budget. You can find your nearest store here.

Frame Today - does that mean that I can get my frame done today?

We do offer a Same Day framing service, either by choosing from our everyday collections board or by choosing to tailor an Everyday Essentials ready made frame. Just keep in mind that our Same Day service is on a first in basis then it flows over to the following day. We also may not be able to provide same day framing for highly complicated jobs.

To find out if we can provide same day framing for your job, contact your nearest store.